Your Luxury Cancun & Riviera Maya Experience

Welcome to your personalized travel guide, expertly crafted by Travel GHR. This comprehensive itinerary has been designed to ensure your journey to Cancun and the Riviera Maya is seamless, luxurious, and unforgettable. From pre-departure preparations to on-ground experiences, we've curated every detail with your comfort and peace of mind in mind.

Discover Cancun & the Riviera Maya

The Destination

Cancun and the Riviera Maya represent Mexico's crown jewel of luxury travel. This stunning Caribbean coastline stretches over 80 miles, offering pristine white-sand beaches, crystal-clear turquoise waters, and world-class resorts. Beyond the beaches, you'll discover ancient Mayan ruins, vibrant coral reefs, and sophisticated dining experiences that rival any global destination.

The region seamlessly blends natural beauty with modern luxury. Whether you're seeking relaxation at an all-inclusive resort, adventure in cenotes and jungle parks, or cultural immersion in historic sites, this destination delivers on every front.

What Makes It Special

  • Year-round warm weather and sunshine
  • UNESCO World Heritage Mayan archaeological sites
  • World-renowned diving and snorkeling at the Mesoamerican Barrier Reef
  • Luxurious all-inclusive resorts with exceptional service
  • Proximity to unique natural wonders like cenotes and biosphere reserves
  • Sophisticated culinary scene blending traditional and contemporary cuisine

Your Flexible Daily Itinerary Framework

We've designed this itinerary to be completely adaptable to your preferences. Each day includes curated suggestions that can be mixed, matched, or replaced based on your interests. Your Travel GHR concierge remains available throughout your journey to adjust plans as needed.

01

Arrival Day

Airport transfer to your resort, check-in and orientation, sunset welcome dinner, evening relaxation at resort amenities

02

Beach & Relaxation Days

Morning beach time, spa treatments, poolside lunch, water sports or leisure activities, evening entertainment or fine dining

03

Adventure & Exploration Days

Early departure for excursions, guided tours to archaeological sites or natural parks, authentic local lunch experiences, afternoon activities, return for resort dinner

04

Cultural Immersion Days

Visit to local markets or towns, cooking classes or tequila tasting, artisan workshops, traditional performances, Mexican fine dining experience

05

Departure Day

Leisurely breakfast, final resort activities or shopping, organized checkout and airport transfer, smooth departure process

Curated Experiences for Your Journey

Chichen Itza Wonder

Private guided tour of this New Seven Wonders of the World site, including the iconic Kukulkan pyramid and sacred cenote, with VIP early access to avoid crowds.

Cenote Adventures

Explore mystical underground swimming holes unique to the Yucatan Peninsula. Choose from snorkeling, diving, or simply floating in crystal-clear waters surrounded by ancient limestone formations.

Isla Mujeres Escape

Luxury catamaran sail to this charming island paradise. Includes snorkeling at Garrafon Reef Park, beachside lunch, and golf cart exploration of the island's hidden gems.

Tulum Beach & Ruins

Discover the only Mayan ruins perched on Caribbean cliffs, followed by beach time at world-famous Tulum shores and lunch at a trendy beachfront restaurant.

Essential Customs & Immigration Information

Understanding Mexico's entry requirements ensures a smooth arrival experience. The process for U.S. travelers has been simplified, with no more immigration forms needed on arrival. We've outlined everything you need to know for hassle-free entry and exit.

1

Passport Requirements

Your U.S. passport must be valid for the entire duration of your stay. While Mexico doesn't require six months validity like some countries, we strongly recommend at least six months validity to avoid any issues. Ensure your passport is in good condition with blank pages for stamps.

2

Immigration Process

Upon deplaning in Cancun, you will proceed through immigration via one of two options (Option 2 may not be available in all terminals):

  • Option 1: Normal Immigration Lines
    Speak to an agent who will stamp your passport. Please keep your physical or digital boarding pass until you clear immigration, as it may be needed.
  • Option 2: Electronic Passport Control Machines (18+ only)
    Enter and scan your passport. Wait for your photo to be taken and collect your receipt with the QR code. Retain this receipt as you may be asked for it upon departure from Mexico.
3

Baggage Claim & Customs

After immigration, proceed to collect your bags at the carousel. You may be randomly selected to have your bags checked. All travelers must complete a Mexican customs declaration form. Declare any items that exceed duty-free allowances (including gifts). Most personal items and clothing are duty-free. You may bring up to 10 packs of cigarettes, 3 liters of alcohol, and reasonable amounts of personal care products and medications.

4

Visitax (Tourism Tax)

Before your trip, it is recommended to pay the tourism Visitax online at https://www.visitax.gob.mx/sitio/. Download the QR code voucher to your phone, as you may be asked to show proof of payment upon arrival or departure.

Airport Arrival Process at CUN

Step 1: Deplane & Follow Signs

Upon landing at Cancun International Airport (CUN), follow signs for "Immigration" or "Migracion." The airport is modern and well-marked in both Spanish and English. Terminal 4 serves most international flights.

Step 2: Immigration Checkpoint

Present your passport and completed FMM tourist card. The immigration officer will stamp your passport and FMM, returning one copy to you. This process typically takes 5-15 minutes depending on arrival volume. Keep your stamped FMM with your passport—you'll need it to exit Mexico.

Step 3: Baggage Claim

Proceed to baggage claim and collect your luggage. Porters are available if needed (tipping is customary at $1-2 USD per bag). Check that all your bags have arrived before proceeding to customs.

Step 4: Customs Declaration

Hand your completed customs form to the officer. You'll press a button that randomly displays green (proceed) or red (bag inspection). If red, simply open your bags for a quick visual check—this is routine. Then proceed to the arrivals hall.

Step 5: Ground Transportation

Your Travel GHR representative or pre-arranged transfer will meet you in the arrivals hall with a sign displaying your name. Avoid solicitors and only use pre-arranged transportation or official airport taxis for your safety and peace of mind.

Currency, Tipping & Language Essentials

Currency & Payments

The official currency is the Mexican Peso (MXN). However, U.S. dollars are widely accepted in tourist areas, though you'll typically receive change in pesos at less favorable rates.

Best practices:

  • Use ATMs for the best exchange rates
  • Credit cards work at most hotels, restaurants, and shops
  • Keep small bills (20-100 pesos) for tips and small purchases
  • Notify your bank of travel dates to avoid card blocks

Tipping Guidelines

Tipping is customary and appreciated in Mexico.

As minimum wage in Mexico is around $8 USD per day, tipping goes a long way and can really make a difference in a staff member's life. US dollars or Mexican pesos are both accepted and appreciated for tips. If you plan to leave the resort for any meals, shopping, or excursions, bring and use Mexican Pesos as that is the country's currency.

Please bring lots of $1, $5, and $10 bills if using USD, and $20mxn, $50mxn, $100mxn, and $200mxn if using pesos. The front desk can likely get you change, but it is easier to bring it from home.

Here are some suggested tipping amounts:

  • Drinks at the pool or beach: $2 USD per round
  • Waitstaff at served breakfast/lunch: $3 USD per guest
  • Waitstaff at buffet meals: $2 USD per guest
  • Waitstaff at served dinner: $5 USD per guest
  • Luggage handlers: $2 USD per bag
  • Drivers/transportation: $5-$10 USD per person (recommended $10-$15 USD for airport transfers)
  • Room Service: $5-$10 USD per order
  • Daily housekeeping: $5 USD (Leave on pillow with "housekeeping" written on a piece of paper)

These are just suggestions; please feel free to tip more for exceptional service.

Language Tips

Spanish is the official language, but English is widely spoken in tourist areas, hotels, and restaurants.

Helpful phrases:

  • Hello: Hola (OH-lah)
  • Thank you: Gracias (GRAH-see-ahs)
  • Please: Por favor (pour fah-VOHR)
  • Excuse me: Con permiso
  • Check please: La cuenta
  • How much?: ¿Cuánto cuesta?

Making an effort with Spanish, even basic phrases, is always appreciated and enhances your cultural experience.

Safety & Travel Confidence

Cancun and the Riviera Maya are among Mexico's safest tourist destinations, with dedicated tourism police and resort security. Like any international destination, practicing standard travel safety ensures a worry-free vacation.

General Safety

  • Stay within well-trafficked tourist areas and resort zones
  • Use only licensed taxis or pre-arranged transportation
  • Keep valuables in hotel safes
  • Stay aware of your surroundings, especially at night
  • Travel insurance is highly recommended

Health Precautions

  • Drink bottled or filtered water only
  • Use reef-safe sunscreen (SPF 30+ recommended)
  • Pack prescription medications in original containers
  • Avoid ice in drinks outside resorts
  • Apply insect repellent in jungle or evening settings

Beach & Water Safety

  • Observe beach flag warning systems (green = safe, yellow = caution, red = dangerous)
  • Use only licensed water sports operators
  • Never swim alone or in unfamiliar waters
  • Respect coral reefs—look but don't touch
  • Stay hydrated in the tropical climate

Weather & What to Expect Year-Round

Climate Overview

Cancun enjoys a tropical climate with warm temperatures year-round, averaging 75-90°F (24-32°C). The region experiences two main seasons that influence travel planning.

Dry Season (November–April)

Peak travel season featuring ideal weather conditions: lower humidity, minimal rainfall, calm seas, and comfortable temperatures in the low-to-mid 80s°F. Expect larger crowds and higher prices, particularly during holidays. This period is perfect for beach activities, water sports, and outdoor excursions.

Wet Season (May–October)

Characterized by higher humidity, afternoon rain showers (usually brief), and hurricane risk (June-November, peak in September-October). Despite occasional rain, mornings are typically sunny and beautiful. This season offers better rates, fewer crowds, and lush, vibrant landscapes. The heat is more intense but manageable with proper planning.

Monthly Averages

  • Dec-Feb: 75-82°F, lowest humidity
  • Mar-May: 80-90°F, warming up
  • Jun-Aug: 82-92°F, humid, afternoon showers
  • Sep-Nov: 80-88°F, peak hurricane season

Your Complete Packing Checklist

Packing strategically ensures you're prepared for every experience without overpacking. We've organized essentials by category for your convenience.

In Your Carry-On

  • Passport / Visas / Driver's licence
  • Credit cards (take only those you'll need) and currency
  • Hotel / Flight / Activity confirmations
  • Photocopies of all of the above, plus medical and/or trip insurance coverage and prescriptions (leave copies in room safe)
  • Prescription medicine (in original bottle)
  • Light sweater and socks (for the plane, which can get cold)
  • Valuable jewelry (only if necessary to bring)
  • Small lightweight earphones for movies on board
  • Regular earphones as well, in case entertainment is only via phone
  • Refillable water bottle (fill after security)

General Items

  • Camera, cellphone, chargers (bring external phone charger)
  • Extra memory and batteries for digital cameras
  • Reef safe sunscreen
  • Sunglasses, sun hat or baseball cap
  • Books or e-reader
  • Lip balm, bug spray
  • Canvas beach bag or lightweight daypack
  • Water shoes, towel clips, pool floats

Clothing to Pack

  • Sundresses
  • Nice cardigan-style sweater (for chilly restaurants)
  • Swimsuit cover-ups (pareos work great and can double as a shawl)
  • Comfortable walking shoes/sandals
  • Evening shoes/sandals and purse
  • Accessories (scarves and jewelry to "stretch" your wardrobe)
  • Jeans or khakis (some restaurants require pants for men)
  • Polo or button-down short-sleeve shirts
  • Closed toe shoes for dinner (some restaurants require for men)
  • Extra socks and underwear

Basic Toiletries

  • Toothpaste, toothbrushes, deodorant, cosmetics, make-up remover, comb/brush, hair gel/spray, nail file/clippers, shaving cream and razors, contact lenses (solution and case), hair accessories, cotton balls and swabs, shower cap

First-Aid Kit

  • Anti-itch cream
  • Band-Aids
  • Aspirin
  • Antacid
  • Antihistamine
  • Diarrhea medicine
  • Anti-nausea medicine

Convenient Extras

  • Extra pair of glasses/contacts
  • Ziploc bags (all sizes)
  • Waterproof phone case
  • Reusable straw
  • Instant stain-treater towelettes
  • Anti-bacterial liquid
  • Compact umbrella or rain ponchos
  • Earplugs
  • Sewing kit
  • Insulated cup

Do Not Pack

  • E-cigarettes
  • CBD oil/CBD infused products
  • More than 1 laptop or iPad per person
  • Any type of cannabis
  • Weapons
  • Any sharp objects in carry-on
  • Anything valuable
  • More than 10 packs of cigarettes

Packing Tips

  • Pack a full extra outfit in carry-on in case bag gets lost
  • Pack flip flops, bathing suit and cover up in carry-on so you can hit the beach right away if room isn't ready
  • Sarongs/Pareos are versatile - use as skirts, beach cover-ups or shawls
  • Bring underwater camera or waterproof phone case for water activities

Pre-Departure Checklist

A few important reminders to ensure a smooth and stress-free journey to Cancun.

Plan accordingly for children, pets and others in your care should you be unable to return as originally scheduled.

Provide your emergency contact with your itinerary and my contact information.

Download WhatsApp to your phone – this is a common messaging service in Mexico used for resort, transfer and excursion communications.

Take your passport book out and make sure it's not expired.

Before your trip, pay the tourism Visitax at https://www.visitax.gob.mx/sitio/ and download the QR code voucher to your phone.

Pack lightweight earphones for movies on board (not iPhone ones). Bring your regular earphones as well in case entertainment is only via your phone.

Check for anything that will set off a metal detector and slow you down.

Make sure your carry-on does not have any banned items or liquids/gels over 100ml.

Many airports require you to remove your shoes, so make sure they're comfortable and easy to get in and out of quickly.

Keep yourself hydrated - bring a refillable water bottle to fill after security, or purchase water after security for your flight.

Pay attention to the first signs of dehydration: headache followed by nausea. Drink plenty of water both on your flight and at your destination.

Navigating Cancun International Airport (CUN)

Cancun International Airport is Mexico's second-busiest airport, serving over 25 million passengers annually. The facility features four terminals, with Terminal 4 handling most international flights. Understanding the airport layout and procedures makes your arrival and departure seamless.

1

Pre-Arrival (48 Hours Before)

Confirm your flight status and any schedule changes. Complete online check-in if available. Verify your passport validity and locate your FMM tourist card if pre-filled online. Review your ground transportation arrangements.

2

Arrival Process

Follow immigration signs, complete FMM processing, collect baggage, pass through customs (button system), and meet your pre-arranged transfer in the arrivals hall. Total process typically takes 30-60 minutes depending on flight volume.

3

During Your Stay

Keep your FMM tourist card with your passport at all times. Retain boarding passes and any travel documents. Confirm your departure flight 24 hours in advance and note any terminal changes.

4

Departure Day

Arrive at the airport 3 hours before international flights. Check in and receive boarding pass. Pay departure tax if not included in ticket. Pass through security with FMM tourist card. Proceed to gate area with duty-free shopping and dining.

Important Information: Airport Transfers

Once outside the terminal, you will find many representatives holding up name signs, signs of their company or signs of the hotel. Please refer to your itinerary to see who your transfers are booked with, and locate them.

If you require a car seat for your transfer, please let me know ahead of time so this can be arranged. Car seats are not mandatory in México.

Tips are not included in your airport transfer. If you are satisfied with the service please tip the driver. I recommend $10-$15 USD.

Airport Departure Guidelines

Check-In Process

International flights require check-in at least 3 hours before departure. Present your passport, return portion of your FMM tourist card, and any boarding pass information. Verify your flight terminal as Cancun uses multiple terminals.

Departure Tax: Most airlines now include Mexico's departure tax (approximately $30-60 USD) in ticket prices. If not included, you'll pay at designated kiosks before security using credit card or cash. Keep your receipt as proof of payment.

Security Screening

Mexican security follows international standards. Standard restrictions apply: liquids in 3.4 oz containers, remove shoes and belts, laptops out of bags. Lines can be long during peak morning hours (8-11 AM), so allow extra time.

Duty-Free Shopping

After security, you'll find extensive duty-free shopping featuring Mexican tequila, artisan crafts, jewelry, perfumes, and luxury goods. Prices are competitive, though not always cheaper than resort shops. Currency accepted includes USD, pesos, and major credit cards.

Final Tips

  • Keep your FMM card until handed to authorities
  • Download boarding passes to your phone as backup
  • Have your passport easily accessible
  • Use airport WiFi to stay updated on gate changes
  • Leave time to purchase last-minute gifts or snacks
  • Stay hydrated but remember liquid restrictions

Emergency Information & Local Resources

Emergency Services

Emergency (Police, Fire, Medical): 911

Tourist Assistance Hotline: 078 (English-speaking operators, 24/7)

U.S. Consular Agency Cancun: +52-998-883-0272

Located at Blvd. Kukulcan Km 13, Hotel Zone. Hours: Monday-Friday, 9 AM - 1 PM. After-hours emergencies: U.S. Embassy in Mexico City at +52-55-8526-2561.

Medical Facilities

Hospital Galenia: +52-998-891-5200 (English-speaking, high-quality private hospital)

Hospiten Cancun: +52-998-881-3700 (International-standard private hospital)

Amerimed Hospital: +52-998-881-3434 (Accepts most U.S. insurance)

Most resorts have on-site medical staff for minor issues. For serious medical concerns, these facilities provide excellent care with English-speaking staff.

Travel GHR Support

24/7 Concierge Line: Available via WhatsApp and phone (provided in your final travel documents)

Website: www.travelghr.com

Your Travel GHR team monitors your journey and remains available for any questions, concerns, or last-minute changes. We coordinate directly with local providers to resolve issues quickly and ensure your peace of mind.

Important Local Numbers

Airport Information (CUN): +52-998-848-7200

Tourism Police: +52-998-885-2277

Red Cross Ambulance: 065

Cancun Hotel Zone Police: +52-998-884-1913

Save these numbers in your phone upon arrival. Most operators speak English, but having your hotel name and address written down is helpful.

Secrets Moxché Playa del Carmen - Your Luxury Resort

Discover the AAA Five Diamond Secrets Moxché Playa del Carmen, an exquisite all-inclusive haven located just 10 minutes from the vibrant Fifth Avenue. This resort promises an unforgettable escape where luxury meets natural beauty.

Experience unparalleled luxury with 485 opulent suites offering ocean or tropical views, 11 gourmet dining options, and three unique cenote-inspired pools. Enjoy the pristine beach, a world-class spa, and exclusive Preferred Club amenities, all part of the Unlimited-Luxury® all-inclusive experience.

Check-in: Around 3-4pm. If your room isn't ready, the hotel will give you a place to change/store your luggage so you can enjoy the facilities right away.

Check-out: Around 11am-12pm. The resort will also store your luggage on this day so you can enjoy the facilities until your transfer pick up time.

IMPORTANT RESORT TIPS

  • Most resorts have a Time Share/Club program. They are typically pushy and will offer freebies (spa treatments or excursions) in exchange for "a short amount of time." This is never the case - it is a high pressure lengthy sales pitch. Do not hesitate to be firm and let them know you are not interested.
  • Wear reef safe sunscreen and reapply often.
  • Drink lots of water in between cocktails.
  • If you have problems with your resort or room, speak to hotel management as soon as possible so they can rectify the problem while you're there.
  • Smoking is now illegal in Mexico in all public areas. Each resort will have designated smoking areas - ask staff where they are located.
  • While you cannot drink tap water in Mexico due to high mineral content, all water and ice served at your resort and excursions is filtered.
  • If your resort requires dinner reservations for a la carte restaurants, make them on arrival to secure your preferred restaurants and times.
  • Please use the safe in your room for all valuables.
  • Make a point to chat and be friendly with staff. They work hard in the heat and sun everyday. Friendliness goes a long way.

SARGASSUM

Free floating seaweed that can wash up on beaches. The amount fluctuates based on time of year, ocean currents, weather, wind, tides and location. While typically seasonal in warmer months, it cannot be predicted. Resort staff does their best to keep the beach clean.

Travel Insurance & Protection

Why Travel Insurance Matters

While we hope your trip proceeds flawlessly, travel insurance provides essential protection against unexpected events. Cancun's popularity and Mexico's healthcare costs make insurance particularly valuable for this destination.

Recommended Coverage

  • Trip cancellation/interruption: Protects your investment if you must cancel or cut your trip short due to illness, injury, or family emergency
  • Medical coverage: U.S. health insurance typically doesn't cover international medical care. Ensure at least $50,000 in coverage
  • Emergency evacuation: Critical for serious medical situations requiring transport to U.S. facilities
  • Baggage protection: Covers lost, stolen, or delayed luggage
  • Adventure sports coverage: If planning diving, zip-lining, or other activities, confirm they're covered

What to Look For

Choose a policy that covers your trip's full cost and includes 24/7 emergency assistance in English. Read the fine print on exclusions, particularly regarding pre-existing conditions and adventure activities.

Your Journey Begins with Travel GHR

Ready for Your Cancun Adventure

You're now fully prepared for an extraordinary Cancun and Riviera Maya experience. This guide has equipped you with everything needed for smooth travels, from customs procedures to emergency contacts, packing essentials to local customs.

Remember, your Travel GHR concierge team remains available throughout your journey. We're committed to ensuring every moment exceeds your expectations, from touchdown to takeoff.

Next Steps

  • Review this guide before departure
  • Save emergency contacts in your phone
  • Confirm your passport validity
  • Download Travel GHR's mobile contact info
  • Complete any outstanding reservations

Questions or special requests?

Contact us at www.travelghr.com

Travel GHR | Your Luxury Travel Concierge | www.travelghr.com

Wishing you safe travels and unforgettable memories in paradise.